Privacy Policy
At Udayani, we value your concerns about online privacy and security while browsing and shopping on our website. We make every effort to guarantee that the information you provide will not be misused. If the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.
HOW DO I REMOVE MY NAME FROM THE UDAYANI EMAIL LIST?
If you would like to unsubscribe from our email mailing list, you can always do so by clicking on the Unsubscribe link in the Udayani email sent to you. If you are a registered user with Udayani.com, you can also log into My Account, and unsubscribe from the Newsletter Subscriptions page. In both cases, you will be removed from our mailing list.
Changes in Policy
You acknowledge that this Privacy Policy is part of the User Agreement and you unconditionally agree that using this Site signifies your assent to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site. Your visit and any dispute over privacy is subject to this policy and the User Agreement, including limitations on damages. We reserve the right to change the terms of use and this Privacy Policy, at any time. We will post any changes so that you are always aware of our policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.
Collection of Information
Udayani may collect the following information and data (hereinafter referred to as “Your Information”) depending on the extent of use of the Website and/or Services by you:
Name
Phone number
Address
Email ID
Age
Gender
Location
Language
Shopping interests and preferences
Date of birth
PAN, GST number, Government issued ID cards/number, and Know-Your-Customer (KYC) details
Browsing history, including URLs visited before and after your visit to the website
We also use payment gateway systems provided by third-party service providers, and the information provided to such third parties is governed by their respective terms of service and privacy policy. Udayani does not collect, store, or process the information provided to such third-party service providers, except with your express consent.
Use of Information
Udayani shall store and use Your Information collected in accordance with this Privacy Policy for the following purposes:
Processing your orders and purchases of products and providing services such as delivering orders to you
Providing relevant, useful, and appropriate products and services to you, and sending targeted communications to you
Monitoring, improving, and troubleshooting the products and services provided to you
Resolving user complaints, including those relating to faulty/defective products, payment disputes, and for other communications regarding the use of the Website and Services
Processing information and documents, including financial or other sensitive personal information as provided by you
Storing information, documents, and data to train algorithms to better process information and provide relevant outputs to optimize the products and services offered by Udayani
Operating, providing, or improving the Website and Services and for all acts incidental or ancillary to the provision of the Website and Services
Research on users' demographics, interests, and behavior to better understand and serve users
We do not store or otherwise retain Your Information for longer than is necessary to achieve the purposes set out above.
Consent
By accessing and/or using the Website and/or Services, you consent to Your Information being collected, stored, and used in the manner laid out in this Privacy Policy. The collecting and retaining agency in respect of Your Information is Udayani.
You hereby acknowledge that the collection of Your Information is necessary to fulfill the purposes specified in this Privacy Policy.
We will take every reasonable step to ensure that your personal information is accurate and, where necessary, kept up to date. You may access, correct, and update your personal information directly through the functionalities provided on the Platform. Upon request, you may review Your Information as provided by you to Udayani. You may also request that Your Information is corrected, completed, amended, or updated. Any requests in this regard may be made by emailing us with the subject line “Privacy Policy: Request to Review/Correct/Complete/Amend/Update Information” at info@udayani.com.
You may withdraw your consent for the subsequent use of your personal data by emailing us with the subject line “Privacy Policy: Withdrawal of Consent” at info@udayani.com, clearly stating the following information: (i) identification details, if any; (ii) scope of withdrawal of consent. We reserve the right to seek further details from you to ascertain the exact nature of the withdrawal of consent. Withdrawal of consent shall not be treated as effective unless the communication is made in the manner described above and shall only apply prospectively. Withdrawal of consent may result in Udayani being unable to provide Services to you.
Disclosure and Transfer of Information
Udayani may disclose or transfer Your Information to third parties, including marketing agencies and service providers engaged by Udayani, other corporate entities, and its affiliates to improve your access to the services and products offered by Udayani or its affiliates, without your consent, except if such disclosure or transfer is:
Required in order to comply with any applicable law or order of a court, tribunal, or adjudicatory authority; or
Requested by any agency acting under any law for the purpose of verification of identity, prevention, detection, or investigation, including cyber incidents, prosecution, and punishment of offences
We will share/sell some or all of your personal information with another business entity should Udayani (or its assets) merge with, or be acquired by, that business entity, or enter into reorganization, amalgamation, or restructuring of Udayani’s business. Should such a transaction occur, that other business entity (or the new combined entity) shall notify the concerned privacy policy with respect to your personal information.
Security
We undertake our best efforts to ensure that our systems and Your Information are secure. We comply with reasonable security practices and procedures by following industry standards such as International Standard IS/ISO/IEC 27001. However, since complete security cannot be ensured by any entity, please note that Udayani does not guarantee the security of Your Information. In case Udayani becomes aware of any breach of security affecting Your Information, we shall notify you using the contact information provided by you, if any, as soon as reasonably possible. Udayani claims no responsibility for the security of any third-party websites or resources that you may access through or in connection with the Website and/or Services.